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SCORE   5.0   |   81  REVIEWS
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Superb service provided on a challenging job!
December 21, 2018
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Job - Conversion of 1st floor cloak toilet and bedroom to bathroom Trades required - Plumbing, tiling, carpentry, plastering, electrical, painting, heating How SJL performed - Our 1st interaction was with Steve, he accurately appraised the job required, promptly issued an itemised fixed quotation which was excellent value for the scale of the job. SJL made a professional and trustworthy first impression on us from the outset which was important to our decision making process. An introduction was made to Lee, who lead the project for SJL which took 6 weeks to complete. Lee is a great communicator and problem solver, he absolutely cares about quality along with his own and SJL's reputation and went above and beyond his remit on this project to see the job through, great job Lee! Lee was supported by Rhys (Foz) who possesses similar traits to Lee, they work great as a team given Foz is a plumbing parts expert. Both were punctual, trustworthy, friendly, positive and also supported the completion of other non bathroom related project tasks at the property and dealt with my bathroom provider on technical matters when supplier problems arose. SJL sub-contracted plastering, electrical and painting trades with Lee and Foz taking on the plumbing, tiling, carpentry tasks. We purchased the bathroom from Porcelanosa, the whole customer experience with them was unfortunately very poor with incorrect, missing parts being delivered, delivery dates and times missed, poor technical advice given which lead to Lee taking the lead to proactively resolve many of their issues which we are very grateful for, Foz even took in a home delivery for us one evening when we could not! I am a perfectionist with an eye for detail and am not easy to please. I have absolutely no complaints with the plumbing, carpentry, bathroom suite fitting and painting work undertaken. The plastering to the bathroom ceiling was average, the plastering to my utility room ceiling was good. The electricians had to come back to the property to fix the extract which wasn't working correctly, but they did sort it so no complaints there. The tiling was very good as opposed to excellent (although our walls / ceiling aren't plumb being an old house). A heating problem arose during the bathroom install which resulted in some radiators not operating. This took a few attempts and a couple of days of effort to resolve lead by Steve and supported by Chris, Foz and Lee who replaced a couple of radiators and basically renewed my heating system which is now working better than ever. In summary, after weeks of effort put in by SJL, we are delighted with our bathroom. This was a challenging project hindered by pre-existing heating issues and poor service from Porcelanosa. SJL saw the job through to completion and were reassuring and patient throughout the process, I could not fault their fantastic effort and commitment which was commendable. We would wholeheartedly recommend SJL and we will be having them back for a future project (if they want to come back :-)). If you want to put trust in people to do a job right for you, look no further for another supplier, end your search here and get in touch with Steve, you won't be disappointed! Best wishes Craig & Hayley

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