I requested a service of my boiler but was to find that a new boiler was needed. (From observation my choice, not a 'sales pitch' from the technician) Stephen Lightfoot was able to provide me with a very competitive quote for boiler and installation. The quote was accepted on a Friday and my new boiler was to be fitted on the Monday. On the Monday technician Chris arrived and worked throughout the day on installation. His manner was professional and he would inform me of each process he was working on, also showing me how the various parts would operate. All work areas, including walk through areas in the home was covered in drop sheets to protect my home. I liked the way in which Chris would advise/instruct as to how things would operate. His manner was always professional and he displayed what I consider 'best business practice', as demonstrated by the 5 star rating. I will have no hesitation in recommending this business as from the onset to completion the manner in which I was dealt with and the wok ethic employed was First rate.